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	<title>Sinzot &#187; Customer Service</title>
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	<link>http://www.sinzot.com</link>
	<description>Just another WordPress weblog</description>
	<pubDate>Wed, 01 Oct 2008 01:54:04 +0000</pubDate>
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			<item>
		<title>Customer Services Departments: Do They Live Up To The Name?</title>
		<link>http://www.sinzot.com/customer-services-departments-do-they-live-up-to-the-name.php</link>
		<comments>http://www.sinzot.com/customer-services-departments-do-they-live-up-to-the-name.php#comments</comments>
		<pubDate>Tue, 30 Sep 2008 23:57:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/customer-services-departments-do-they-live-up-to-the-name.php</guid>
		<description><![CDATA[Have you ever been transferred on the telephone to the so-called customer service department and the lady or gentleman on the other end cannot or rather will not help you with your problem? All you get is a bureaucratic; I am sorry but that is our policy.
And you think to yourself; I am sorry but [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/customer-services-departments-do-they-live-up-to-the-name.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>An Upgrade is Usually Worse, At First</title>
		<link>http://www.sinzot.com/an-upgrade-is-usually-worse-at-first.php</link>
		<comments>http://www.sinzot.com/an-upgrade-is-usually-worse-at-first.php#comments</comments>
		<pubDate>Tue, 30 Sep 2008 12:27:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/an-upgrade-is-usually-worse-at-first.php</guid>
		<description><![CDATA[I recently upgraded the telephone system in our home and office. For the next two days everything about the phones went wrong: crossed lines, disconnected calls, non-working outlets, strange buzzing sounds.
Only after two additional visits by the technician was the upgrade working as intended.
Have you noticed how often this happens?
The new improved computer software runs [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/an-upgrade-is-usually-worse-at-first.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Free CRM Solutions</title>
		<link>http://www.sinzot.com/free-crm-solutions.php</link>
		<comments>http://www.sinzot.com/free-crm-solutions.php#comments</comments>
		<pubDate>Mon, 29 Sep 2008 17:57:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/free-crm-solutions.php</guid>
		<description><![CDATA[The term CRM is commonly used in the hospitality and customer service industry.  CRM is an acronym for customer relationship management. It entails all the various aspects of the interaction and relationship of a particular company or organization with its customers. CRM in the industry terms means the methodologies and software that usually help [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/free-crm-solutions.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customer Retention Secret: Make An Offer They Can Refuse!</title>
		<link>http://www.sinzot.com/customer-retention-secret-make-an-offer-they-can-refuse.php</link>
		<comments>http://www.sinzot.com/customer-retention-secret-make-an-offer-they-can-refuse.php#comments</comments>
		<pubDate>Mon, 29 Sep 2008 16:12:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/customer-retention-secret-make-an-offer-they-can-refuse.php</guid>
		<description><![CDATA[How can we consistently and cost-effectively exceed customer expectations in order to earn repeat business?
This is the challenge many organizations face, especially as competition increases. Smart companies have come up with a novel answer, a low-cost way of exceeding expectations that really makes customers happy.
I do some of my shopping at Pavilions, an upscale grocery [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/customer-retention-secret-make-an-offer-they-can-refuse.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Can You Build Customer Loyalty?</title>
		<link>http://www.sinzot.com/can-you-build-customer-loyalty.php</link>
		<comments>http://www.sinzot.com/can-you-build-customer-loyalty.php#comments</comments>
		<pubDate>Mon, 29 Sep 2008 05:42:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/can-you-build-customer-loyalty.php</guid>
		<description><![CDATA[Unless you are a one-person shop, you are not the only person responsible for your customers opinions and whether they will do business with you again.  Your employees make an impression on your customers every time they make contact.  One of the first things you must do is make certain that your employees [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/can-you-build-customer-loyalty.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Get Rid of Your Customers - Treat Them Like Family</title>
		<link>http://www.sinzot.com/get-rid-of-your-customers-treat-them-like-family.php</link>
		<comments>http://www.sinzot.com/get-rid-of-your-customers-treat-them-like-family.php#comments</comments>
		<pubDate>Sat, 27 Sep 2008 22:17:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/get-rid-of-your-customers-treat-them-like-family.php</guid>
		<description><![CDATA[After a careful marketing strategy, your customers are finally pursuing you. They want your goods, they want your services  but how do you know you have a marriage and not just a bad blind date? You want your customers to return in droves, if for no other reason than because, according to the Better [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/get-rid-of-your-customers-treat-them-like-family.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Web Based CRM Solutions</title>
		<link>http://www.sinzot.com/web-based-crm-solutions.php</link>
		<comments>http://www.sinzot.com/web-based-crm-solutions.php#comments</comments>
		<pubDate>Tue, 23 Sep 2008 19:12:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/web-based-crm-solutions.php</guid>
		<description><![CDATA[CRM solutions are business strategies that assist in building a healthy relationship with customers. They have become a milestone in the marketing strategies of modern business organizations. Earlier, CRM solutions had been based on client-server architecture. A few draw backs of the client-server model CRM solutions led to the development of web based CRM solutions. [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/web-based-crm-solutions.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Delivering Great  Customer Service - 10 Tips</title>
		<link>http://www.sinzot.com/delivering-great-customer-service-10-tips.php</link>
		<comments>http://www.sinzot.com/delivering-great-customer-service-10-tips.php#comments</comments>
		<pubDate>Tue, 23 Sep 2008 10:07:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/delivering-great-customer-service-10-tips.php</guid>
		<description><![CDATA[It almost goes without saying that good customer service is essential to sustaining any business.  No matter how wonderful a job you do of attracting new customers, you wont be profitable for long unless you have a solid customer retention strategy in place  and in action.  Its the actions that count  [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/delivering-great-customer-service-10-tips.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>About Customer Relationship Management</title>
		<link>http://www.sinzot.com/about-customer-relationship-management.php</link>
		<comments>http://www.sinzot.com/about-customer-relationship-management.php#comments</comments>
		<pubDate>Tue, 23 Sep 2008 09:02:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/about-customer-relationship-management.php</guid>
		<description><![CDATA[Customer relationship management (CRM) encompasses the capabilities, methodologies, and technologies that support an enterprise in managing customer relationships. The general purpose of CRM is to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures.
Customer relationship management is a corporate level strategy which focuses on creating and maintaining lasting [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/about-customer-relationship-management.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Six Sigma And The Customer</title>
		<link>http://www.sinzot.com/six-sigma-and-the-customer.php</link>
		<comments>http://www.sinzot.com/six-sigma-and-the-customer.php#comments</comments>
		<pubDate>Tue, 23 Sep 2008 08:22:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/six-sigma-and-the-customer.php</guid>
		<description><![CDATA[The customer centric focus of Six Sigma methodologies cannot be sidelined for any reason whatsoever. Although the end results of Six Sigma implementation (such as improvement of bottom line profitability and lean management) are quite significant, the ultimate value addition comes in the form of the return of satisfied customers. In the business world, constant [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/six-sigma-and-the-customer.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customer Service and Creative Conversations</title>
		<link>http://www.sinzot.com/customer-service-and-creative-conversations.php</link>
		<comments>http://www.sinzot.com/customer-service-and-creative-conversations.php#comments</comments>
		<pubDate>Mon, 22 Sep 2008 12:37:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/customer-service-and-creative-conversations.php</guid>
		<description><![CDATA[Small business people rely on customer feedback to gage their customer service and they figure out what works and does not work as they help these customers. Sometimes customers will be upset and not say anything and perhaps you do not know why. You feel something is not quite right and you cannot pin point [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/customer-service-and-creative-conversations.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Good Customer Service: The Key to E-commerce Success</title>
		<link>http://www.sinzot.com/good-customer-service-the-key-to-e-commerce-success.php</link>
		<comments>http://www.sinzot.com/good-customer-service-the-key-to-e-commerce-success.php#comments</comments>
		<pubDate>Mon, 22 Sep 2008 08:57:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/good-customer-service-the-key-to-e-commerce-success.php</guid>
		<description><![CDATA[There is an intense amount of competition in the e-commerce world. Your success depends on a lot of things like your ranking on search engines, your prices, and your product selection, but it also depends on how you treat your customers. In bricks and mortar retail when people have a bad experience they tell friends [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/good-customer-service-the-key-to-e-commerce-success.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Are You a Commodity or Experience Retailer?</title>
		<link>http://www.sinzot.com/are-you-a-commodity-or-experience-retailer.php</link>
		<comments>http://www.sinzot.com/are-you-a-commodity-or-experience-retailer.php#comments</comments>
		<pubDate>Sun, 21 Sep 2008 19:51:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/are-you-a-commodity-or-experience-retailer.php</guid>
		<description><![CDATA[The world is dividing into two and customer service providers need to know which camp they belong to.
I work mainly with retailers and the selling game is rapidly changing. Customers are either wanting to save time or savour time and your customer service will be judged on how you read your customers and which of [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/are-you-a-commodity-or-experience-retailer.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Call Center Marketing Solutions</title>
		<link>http://www.sinzot.com/call-center-marketing-solutions.php</link>
		<comments>http://www.sinzot.com/call-center-marketing-solutions.php#comments</comments>
		<pubDate>Sun, 21 Sep 2008 06:42:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/call-center-marketing-solutions.php</guid>
		<description><![CDATA[Call center marketing solutions assist in the promotion and selling of products, so as to ensure the business success of the clients. Call centers are the contact centers or customer interaction centers of a company. They come up with prompt responses to customer enquiries. The outbound services of call centers help to maximize the revenue [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/call-center-marketing-solutions.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Dealing With Difficult Customers</title>
		<link>http://www.sinzot.com/dealing-with-difficult-customers.php</link>
		<comments>http://www.sinzot.com/dealing-with-difficult-customers.php#comments</comments>
		<pubDate>Sat, 20 Sep 2008 10:02:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/dealing-with-difficult-customers.php</guid>
		<description><![CDATA[An irate and unhappy customer can be a headache for the employee dealing with them, but, if you use the correct tact, it can become a win-win situation. A few rules of conduct and you should both walk away happy.
First, always remain calm. Dont jump to the defensive. If you are relaxed, it will help [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/dealing-with-difficult-customers.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Calamities in Customer Service Considered</title>
		<link>http://www.sinzot.com/calamities-in-customer-service-considered.php</link>
		<comments>http://www.sinzot.com/calamities-in-customer-service-considered.php#comments</comments>
		<pubDate>Fri, 19 Sep 2008 09:37:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/calamities-in-customer-service-considered.php</guid>
		<description><![CDATA[We have all been involved with horrible service and seen things we nearly could not believe while out purchasing products or services. I can tell you this that so many of the most unbelievable things I have seen resulted in Calamities in customer service for the company.
About four years ago I watch a Hispanic man [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/calamities-in-customer-service-considered.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Call Center Consulting Services</title>
		<link>http://www.sinzot.com/call-center-consulting-services.php</link>
		<comments>http://www.sinzot.com/call-center-consulting-services.php#comments</comments>
		<pubDate>Fri, 19 Sep 2008 09:06:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/call-center-consulting-services.php</guid>
		<description><![CDATA[Call center services are thriving in most developed and developing countries, around the world. As a result of the growing competition, call center services require some aid to carry on their profitable business. This is where call center consulting services are required and effectively step in.
Call center consulting services provide the call centers with result-oriented [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/call-center-consulting-services.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Business Owners -  Why You Should Send a Thank You Gift Basket to Your Clients</title>
		<link>http://www.sinzot.com/business-owners-why-you-should-send-a-thank-you-gift-basket-to-your-clients.php</link>
		<comments>http://www.sinzot.com/business-owners-why-you-should-send-a-thank-you-gift-basket-to-your-clients.php#comments</comments>
		<pubDate>Fri, 19 Sep 2008 03:07:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/business-owners-why-you-should-send-a-thank-you-gift-basket-to-your-clients.php</guid>
		<description><![CDATA[Are you business owner?  If you are, what type of business do you run?  If run a business that relies on your clients to succeed, you may want to consider rewarding your clients or at least thanking them for their assistance. While in some instances, like in the retail industry, this may be [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/business-owners-why-you-should-send-a-thank-you-gift-basket-to-your-clients.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Breakfast Conversation - Mr. Demanding</title>
		<link>http://www.sinzot.com/breakfast-conversation-mr-demanding.php</link>
		<comments>http://www.sinzot.com/breakfast-conversation-mr-demanding.php#comments</comments>
		<pubDate>Thu, 18 Sep 2008 10:22:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/breakfast-conversation-mr-demanding.php</guid>
		<description><![CDATA[I have breakfast once a week with a group of individuals with various backgrounds and professions. Since all of them work in or have customer relations, we sometimes get on the subject of the worst customer I ever had.
You know, the Screamer or the Demander or various other versions.  My friend John and I [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/breakfast-conversation-mr-demanding.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Top 3 Best-Kept Secrets to Always Accomplish on an Interview</title>
		<link>http://www.sinzot.com/top-3-best-kept-secrets-to-always-accomplish-on-an-interview.php</link>
		<comments>http://www.sinzot.com/top-3-best-kept-secrets-to-always-accomplish-on-an-interview.php#comments</comments>
		<pubDate>Thu, 18 Sep 2008 02:17:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/top-3-best-kept-secrets-to-always-accomplish-on-an-interview.php</guid>
		<description><![CDATA[The most important minutes in the Interview Process are the first five minutes! For that reason, you must make a great first impression. Needless to say, dress professionally. Do not be a trend setter on an interview. Dress in a conservative suit for men, white shirt, contrasting tie, and shined shoes; for women, a skirted [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/top-3-best-kept-secrets-to-always-accomplish-on-an-interview.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Why Is Good Customer Service Essential And Who Is Responsible For It?</title>
		<link>http://www.sinzot.com/why-is-good-customer-service-essential-and-who-is-responsible-for-it.php</link>
		<comments>http://www.sinzot.com/why-is-good-customer-service-essential-and-who-is-responsible-for-it.php#comments</comments>
		<pubDate>Wed, 17 Sep 2008 22:22:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/why-is-good-customer-service-essential-and-who-is-responsible-for-it.php</guid>
		<description><![CDATA[Tempers flare and voices rise, but does your good customer service vanish?  These are just a part of your day-to-day life in the market place in any business establishment.  Customers and consumers are becoming more and more demanding.  They get angry and argumentative when they are not served well by whoever is [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/why-is-good-customer-service-essential-and-who-is-responsible-for-it.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Demystified: The Art Of Building Relationships In Business</title>
		<link>http://www.sinzot.com/demystified-the-art-of-building-relationships-in-business.php</link>
		<comments>http://www.sinzot.com/demystified-the-art-of-building-relationships-in-business.php#comments</comments>
		<pubDate>Wed, 17 Sep 2008 05:26:59 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/demystified-the-art-of-building-relationships-in-business.php</guid>
		<description><![CDATA[They say that it can take at least seven contacts to turn a stranger into a customer.  When building relationships in business with your customer, it shouldnt start when your customer makes the first purchase. It starts way before then. Instead what to do is cultivate your first contact with your customers and turn [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/demystified-the-art-of-building-relationships-in-business.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Create a Personal Touch by Sending Corporate Christmas Card</title>
		<link>http://www.sinzot.com/create-a-personal-touch-by-sending-corporate-christmas-card.php</link>
		<comments>http://www.sinzot.com/create-a-personal-touch-by-sending-corporate-christmas-card.php#comments</comments>
		<pubDate>Tue, 16 Sep 2008 13:07:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/create-a-personal-touch-by-sending-corporate-christmas-card.php</guid>
		<description><![CDATA[The corporate Christmas card is more common than ever, especially since market research studies have shown that customers really do appreciate the personal touch when contacted by businesses. This is because most people resent doing business in what seems to be a technologically sophisticated and cold world. As is true of traditional Victorian Christmas card, [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/create-a-personal-touch-by-sending-corporate-christmas-card.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Your Competitive Edge</title>
		<link>http://www.sinzot.com/your-competitive-edge.php</link>
		<comments>http://www.sinzot.com/your-competitive-edge.php#comments</comments>
		<pubDate>Mon, 15 Sep 2008 10:42:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/your-competitive-edge.php</guid>
		<description><![CDATA[Todays retail marketplace has become an aggressive playing field.  The internet provides consumers with a new medium for purchasing a world of products and services, and retailers with a new frontier to engage and retain customers.  This competitive marketplace has allowed consumers to sit back and watch retailers slug it out until one [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/your-competitive-edge.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Would You Make This Mistake, Too?</title>
		<link>http://www.sinzot.com/would-you-make-this-mistake-too.php</link>
		<comments>http://www.sinzot.com/would-you-make-this-mistake-too.php#comments</comments>
		<pubDate>Mon, 15 Sep 2008 08:57:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/would-you-make-this-mistake-too.php</guid>
		<description><![CDATA[A storeowner told me a story recently that I think probably every storeowner has dealt with at one time or another.  He has a very liberal return policy.  If something is wrong with an item, he will make it right, period.  He is that kind of guy.  His philosophy is if [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/would-you-make-this-mistake-too.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>3 Ways To Maintain Customers</title>
		<link>http://www.sinzot.com/3-ways-to-maintain-customers.php</link>
		<comments>http://www.sinzot.com/3-ways-to-maintain-customers.php#comments</comments>
		<pubDate>Sun, 14 Sep 2008 18:42:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/3-ways-to-maintain-customers.php</guid>
		<description><![CDATA[Your restaurant gives you a reason to continue your money ventures all year round. No matter how cozy and beautiful your restaurant looks or delicious your food is, the bottom line is, you need a steady line of customer visits to keep your restaurant in business.
Keep in mind that beautifying your restaurant alone isnt going [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/3-ways-to-maintain-customers.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Four Customer Service Principles To Put Into Action Today</title>
		<link>http://www.sinzot.com/four-customer-service-principles-to-put-into-action-today.php</link>
		<comments>http://www.sinzot.com/four-customer-service-principles-to-put-into-action-today.php#comments</comments>
		<pubDate>Sat, 13 Sep 2008 01:31:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/four-customer-service-principles-to-put-into-action-today.php</guid>
		<description><![CDATA[Good customer service is indeed hard to find, much more to provide. It is one thing to want to provide good customer service to your customers and yet another thing to do it. Information sharing between the management and frontline staff, budget constraints and equipments needed to do the job makes providing good customer care [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/four-customer-service-principles-to-put-into-action-today.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Should You Tell Your Best Old Customers to Go to Hell?</title>
		<link>http://www.sinzot.com/should-you-tell-your-best-old-customers-to-go-to-hell.php</link>
		<comments>http://www.sinzot.com/should-you-tell-your-best-old-customers-to-go-to-hell.php#comments</comments>
		<pubDate>Fri, 12 Sep 2008 19:41:55 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/should-you-tell-your-best-old-customers-to-go-to-hell.php</guid>
		<description><![CDATA[Most people in business realize that their businesses evolve and they often find their old customers do not fit their new business model. They find that these old customers take more time to service and therefore are less desirable from a profit standpoint. Even considering all the loyalty of the past these long-time customers are [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/should-you-tell-your-best-old-customers-to-go-to-hell.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Another Marketing Insensitive</title>
		<link>http://www.sinzot.com/another-marketing-insensitive.php</link>
		<comments>http://www.sinzot.com/another-marketing-insensitive.php#comments</comments>
		<pubDate>Fri, 12 Sep 2008 18:31:59 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/another-marketing-insensitive.php</guid>
		<description><![CDATA[Approximately two years ago I first wrote about Marketing Insensitives. At the time, I had received a call from a telemarketer offering me some marketing insensitives to purchase a product. Yes, she really said this! She was not being clever; she just couldnt pronounce incentive.
But, Marketing Insensitives do exist! They are the unfortunate, not-thought-through, ridiculous, [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/another-marketing-insensitive.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>How a Telephone Answering Service Can Help Your Business</title>
		<link>http://www.sinzot.com/how-a-telephone-answering-service-can-help-your-business.php</link>
		<comments>http://www.sinzot.com/how-a-telephone-answering-service-can-help-your-business.php#comments</comments>
		<pubDate>Fri, 12 Sep 2008 17:46:55 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/how-a-telephone-answering-service-can-help-your-business.php</guid>
		<description><![CDATA[Receiving phone calls is a part of business. As a business owner you should know this; however, do you know that those phone calls could be having a negative impact on your business?  It is hard to imagine how a simple phone call could negatively impact your business, but many businesses dont just receive [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/how-a-telephone-answering-service-can-help-your-business.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Janitorial Personnel - Employee, Sub-Contractor or Franchisee?</title>
		<link>http://www.sinzot.com/janitorial-personnel-employee-sub-contractor-or-franchisee.php</link>
		<comments>http://www.sinzot.com/janitorial-personnel-employee-sub-contractor-or-franchisee.php#comments</comments>
		<pubDate>Fri, 12 Sep 2008 07:06:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/janitorial-personnel-employee-sub-contractor-or-franchisee.php</guid>
		<description><![CDATA[Regardless of what company you hire to clean your building, you need to know WHO they give the keys to.  That is to say, who are they paying to do the work.
Bear in mind, that the smooth talking salesperson will NOT be cleaning your building.  You hired them to find the best possible [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/janitorial-personnel-employee-sub-contractor-or-franchisee.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Warming Up the Customer Experience</title>
		<link>http://www.sinzot.com/warming-up-the-customer-experience.php</link>
		<comments>http://www.sinzot.com/warming-up-the-customer-experience.php#comments</comments>
		<pubDate>Fri, 12 Sep 2008 03:56:59 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/warming-up-the-customer-experience.php</guid>
		<description><![CDATA[Restaurant people will tell you that the worst thing a customer can do is have a bad meal and not SAY anything about it. It prevents the establishment from making it right for the customer. The damage gets worse, because the customer doesnt usually return AND they tell their friends what they thought about the [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/warming-up-the-customer-experience.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Web-Based Learning Management Systems Deployed in Customer Support Settings</title>
		<link>http://www.sinzot.com/web-based-learning-management-systems-deployed-in-customer-support-settings.php</link>
		<comments>http://www.sinzot.com/web-based-learning-management-systems-deployed-in-customer-support-settings.php#comments</comments>
		<pubDate>Thu, 11 Sep 2008 09:26:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/web-based-learning-management-systems-deployed-in-customer-support-settings.php</guid>
		<description><![CDATA[In many respects, e-learning has matured as a technology and industry.  Today we will look at how web-based learning management systems can and are being used as part of the customer support function in a company or organization.
What is a learning management system?
Learning management systems (LMSs) are web-based software application platforms used to plan, [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/web-based-learning-management-systems-deployed-in-customer-support-settings.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customer Service for Aircraft Cleaning Companies</title>
		<link>http://www.sinzot.com/customer-service-for-aircraft-cleaning-companies.php</link>
		<comments>http://www.sinzot.com/customer-service-for-aircraft-cleaning-companies.php#comments</comments>
		<pubDate>Wed, 10 Sep 2008 18:22:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/customer-service-for-aircraft-cleaning-companies.php</guid>
		<description><![CDATA[One of the most important things in any service business is customer service.  Happy customers with a smile on their face are more apt to refer you or business to other potential customers.  This is how you develop word-of-mouth advertising and referrals.  And that is the best type of new customer you [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/customer-service-for-aircraft-cleaning-companies.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Talk is Cheap</title>
		<link>http://www.sinzot.com/talk-is-cheap.php</link>
		<comments>http://www.sinzot.com/talk-is-cheap.php#comments</comments>
		<pubDate>Wed, 10 Sep 2008 13:47:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/talk-is-cheap.php</guid>
		<description><![CDATA[It has been my experience that most companies do not go far enough when it comes to communicating with their customers.  Communicating effectively with your clients can be one of the most significant customer satisfiers in your arsenal.
I was working with a company that provided shipping services.  The customer would call this business [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/talk-is-cheap.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>How to Offer Delightful Customer Service Part-1: Relate</title>
		<link>http://www.sinzot.com/how-to-offer-delightful-customer-service-part-1-relate.php</link>
		<comments>http://www.sinzot.com/how-to-offer-delightful-customer-service-part-1-relate.php#comments</comments>
		<pubDate>Tue, 09 Sep 2008 05:32:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/how-to-offer-delightful-customer-service-part-1-relate.php</guid>
		<description><![CDATA[Our arrival was just over twelve hours late. With a wind chill well into double digits below zero and the snow falling so heavily the windshield wipers could barely keep the windshield clear.  The driver guided the limo under the heated portico in front of the resort. Learning my lesson many years ago, it [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/how-to-offer-delightful-customer-service-part-1-relate.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Three Lessons from the NFL Experience</title>
		<link>http://www.sinzot.com/three-lessons-from-the-nfl-experience.php</link>
		<comments>http://www.sinzot.com/three-lessons-from-the-nfl-experience.php#comments</comments>
		<pubDate>Mon, 08 Sep 2008 16:52:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/three-lessons-from-the-nfl-experience.php</guid>
		<description><![CDATA[This week I had a chance to visit the NFL Experience in Miami. It&#8217;s a weeklong festival the league puts on in the city where the Super Bowl is played. I have to tip my hat off the National Football League for putting on a fun event that could appeal to a variety of fans. [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/three-lessons-from-the-nfl-experience.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Poor Customer Service = Deal Breaker</title>
		<link>http://www.sinzot.com/poor-customer-service-deal-breaker.php</link>
		<comments>http://www.sinzot.com/poor-customer-service-deal-breaker.php#comments</comments>
		<pubDate>Mon, 08 Sep 2008 12:42:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/poor-customer-service-deal-breaker.php</guid>
		<description><![CDATA[One of the first signs of a sinking ship in business is poor customer service.  To magnify this fact, when customers are not satisfied with the level of service they receive after the sale, poorly handled relations can reverse all the effort and expense invested in advertising, sales, marketing, product development and company image [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/poor-customer-service-deal-breaker.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customer Service at a Hair Cut Shop</title>
		<link>http://www.sinzot.com/customer-service-at-a-hair-cut-shop.php</link>
		<comments>http://www.sinzot.com/customer-service-at-a-hair-cut-shop.php#comments</comments>
		<pubDate>Mon, 08 Sep 2008 04:17:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/customer-service-at-a-hair-cut-shop.php</guid>
		<description><![CDATA[Giving great customer service at a low-cost hair cut place is not easy these days. Consider if you will the average family with unruly kids or Hispanic families with lots of kids and many with broken English. Consider the number of people with hair lice or who have questionable hygiene and all those with ADHD [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/customer-service-at-a-hair-cut-shop.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>The Importance of CRM Customer Relationship Management</title>
		<link>http://www.sinzot.com/the-importance-of-crm-customer-relationship-management.php</link>
		<comments>http://www.sinzot.com/the-importance-of-crm-customer-relationship-management.php#comments</comments>
		<pubDate>Sun, 07 Sep 2008 01:57:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/the-importance-of-crm-customer-relationship-management.php</guid>
		<description><![CDATA[CRM Customer Relationship Management is one of the newest innovations in customer service today. CRM stands for customer relationship management and helps the management and customer service staffs cope with customer concerns and issues. CRM involves gathering a lot of data about the customer. The data is then used to facilitate customer service transactions by [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/the-importance-of-crm-customer-relationship-management.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customer Loyalty  The Key to Business Success</title>
		<link>http://www.sinzot.com/customer-loyalty-the-key-to-business-success.php</link>
		<comments>http://www.sinzot.com/customer-loyalty-the-key-to-business-success.php#comments</comments>
		<pubDate>Sat, 06 Sep 2008 22:57:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/customer-loyalty-the-key-to-business-success.php</guid>
		<description><![CDATA[Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have satisfied customers. No! What we all should be seeking is to have loyal customers.
Research has shown that 65% of customers say they are loyal. You may be happy with this but [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/customer-loyalty-the-key-to-business-success.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Loyalty is Heartfelt</title>
		<link>http://www.sinzot.com/loyalty-is-heartfelt.php</link>
		<comments>http://www.sinzot.com/loyalty-is-heartfelt.php#comments</comments>
		<pubDate>Fri, 05 Sep 2008 23:42:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/loyalty-is-heartfelt.php</guid>
		<description><![CDATA[In banking and investing and insurance, many thousands of service-minded people enjoy client loyalty. Yet, most labour under a false basic assumption about why clients are loyal to them or their institution, rather than competitors. What really generates loyalty is warmth.
The dominant view of loyalty in financial services equates loyalty with simple continuity of service. [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/loyalty-is-heartfelt.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Bad Customer Service Says; We Do Not Need Your Business</title>
		<link>http://www.sinzot.com/bad-customer-service-says-we-do-not-need-your-business.php</link>
		<comments>http://www.sinzot.com/bad-customer-service-says-we-do-not-need-your-business.php#comments</comments>
		<pubDate>Fri, 05 Sep 2008 22:32:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/bad-customer-service-says-we-do-not-need-your-business.php</guid>
		<description><![CDATA[The opposite of good customer service is generally no customer service at all and this equates to many customers calling it bad customer service. But really the opposite of good customer service is indifference, that is to say treating the customer like they are not even there. You know some young gal talking to her [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/bad-customer-service-says-we-do-not-need-your-business.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Starting A New Online Business: A Guide To Great Customer Service</title>
		<link>http://www.sinzot.com/starting-a-new-online-business-a-guide-to-great-customer-service.php</link>
		<comments>http://www.sinzot.com/starting-a-new-online-business-a-guide-to-great-customer-service.php#comments</comments>
		<pubDate>Fri, 05 Sep 2008 07:47:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/starting-a-new-online-business-a-guide-to-great-customer-service.php</guid>
		<description><![CDATA[Entrepreneur magazine has volumes of information on starting a successful online business.  An online business can be fun, challenging and a great way to make some extra money.  There are lots and lots of websites that sell everything from jewelry to online dating.
One thing you can do to guarantee your online business will [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/starting-a-new-online-business-a-guide-to-great-customer-service.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Analyzing Your Customers</title>
		<link>http://www.sinzot.com/analyzing-your-customers.php</link>
		<comments>http://www.sinzot.com/analyzing-your-customers.php#comments</comments>
		<pubDate>Thu, 04 Sep 2008 15:22:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/analyzing-your-customers.php</guid>
		<description><![CDATA[Analyzing consumers
The dynamic retail environment depends on how well a retail company identifies and understands its customers and forms its business strategy to appeal the consumers characteristics, needs and attitudes. Each consumer segment has its own value equation and shops accordingly, Retailers must examine consumers on different levels to identify and understand the target market [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/analyzing-your-customers.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>International Call Centers</title>
		<link>http://www.sinzot.com/international-call-centers.php</link>
		<comments>http://www.sinzot.com/international-call-centers.php#comments</comments>
		<pubDate>Thu, 04 Sep 2008 07:07:10 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/international-call-centers.php</guid>
		<description><![CDATA[International call centers are among the fastest growing industries in the world. Call centers establish a cosmopolitan work atmosphere with a network of offshore operations in different nations. This business network enables access to worldwide staff and provides 24 hours comprehensive customer service, using advanced call handling facilities and multilingual, on-the-phone translation skills.
International call centers [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/international-call-centers.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Foreign Contact Centers</title>
		<link>http://www.sinzot.com/foreign-contact-centers.php</link>
		<comments>http://www.sinzot.com/foreign-contact-centers.php#comments</comments>
		<pubDate>Thu, 04 Sep 2008 05:42:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/foreign-contact-centers.php</guid>
		<description><![CDATA[Foreign contact centers are the contact centers of a country in foreign locations. Foreign contact centers are also referred to as foreign customer interaction centers or foreign e-contact centers. These are the central points of an enterprise from where all customer contacts are managed. They typically include one or more online call centers also which [...]]]></description>
		<wfw:commentRss>http://www.sinzot.com/foreign-contact-centers.php/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customer Service: Maximized Profit Potential</title>
		<link>http://www.sinzot.com/customer-service-maximized-profit-potential.php</link>
		<comments>http://www.sinzot.com/customer-service-maximized-profit-potential.php#comments</comments>
		<pubDate>Wed, 03 Sep 2008 12:32:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/customer-service-maximized-profit-potential.php</guid>
		<description><![CDATA[In brick and mortar stores there is a software application that has provided additional sales and is geared toward customer satisfaction. When customers are checking out at a retail shop they may be made aware of complimentary products that are geared specifically to the item they have just purchased. If they are purchasing a dress, [...]]]></description>
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		<item>
		<title>Contact Centers Online</title>
		<link>http://www.sinzot.com/contact-centers-online.php</link>
		<comments>http://www.sinzot.com/contact-centers-online.php#comments</comments>
		<pubDate>Wed, 03 Sep 2008 10:37:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/contact-centers-online.php</guid>
		<description><![CDATA[Online contact centers are a great boon to customers. These centers handle e-mail newsletters, website inquiries and chats just like regular contact centers. They are provided with special software that would allow contact information to be routed to the correct people, enable contacts to be easily tracked and required data to be collected quickly.
Nowadays it [...]]]></description>
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		</item>
		<item>
		<title>How Else May I Help You?</title>
		<link>http://www.sinzot.com/how-else-may-i-help-you.php</link>
		<comments>http://www.sinzot.com/how-else-may-i-help-you.php#comments</comments>
		<pubDate>Tue, 02 Sep 2008 14:52:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sinzot.com/how-else-may-i-help-you.php</guid>
		<description><![CDATA[If you work at a restaurant, youve likely experienced customers dirty looks as the steak arrives medium rather than medium well, countless renditions of can I speak with your manager, rude snapping of fingers signaling a refill request on a 75% full glass of water, or the ever-so-subtle but demeaning wave from afar beckoning you [...]]]></description>
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