Customer Service for Departments of Motor Vehicles

In many states the Department of Motor Vehicles comes under fire because the customers are not satisfied with the level of service. In some states the Department of Motor Vehicles is the subject of many jokes anytime someone has to wait in line. Sometimes when in line at the grocery store people will say; this sure is a lot better than the Department of Motor Vehicles; even though there are 10 people in each line and only three checkers.

There is really no excuse for poor customer service at the Department of Motor Vehicles in any state. Consider if you will that the local state government makes you wait in line and harasses you and you are paying them to do it. That is totally unacceptable and makes the customers very upset. It also compounds the mistrust in government and the belief by the citizens that the government is incompetent and the bureaucracy is out of control.

Some states have improved their Department of Motor Vehicles and cut down on the waiting time, nevertheless it will take quite a few years for people to forget all those experiences they had previously. Eventually through good customer service and efficiency their public trust will rebound. The key of course will be customer service and it will have to be even better than expected in order to overcome the horrific previous level of service. Please consider all this in 2006.

"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; http://www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington

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